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In windchill 10.2 M030-CPS 09, workflow hangs on with error(For instance: when activity A finish, activity B not start), and will go on after reset windchill server. No error in WfPropagationQueue, WfUserWorkQueue, WfUserWorkQueue

Alexandrite

In windchill 10.2 M030-CPS 09, workflow hangs on with error(For instance: when activity A finish, activity B not start), and will go on after reset windchill server. No error in WfPropagationQueue, WfUserWorkQueue, WfUserWorkQueue

In windchill 10.2 M030-CPS 09, workflow hangs on with error(For instance: when activity A finish, activity B not start), and will go on after reset windchill server. No error in WfPropagationQueue, WfUserWorkQueue, WfUserWorkQueue

Error Info:


Log1

2017-01-16 08:15:07,355 ERROR [WfPropagationQueue.PoolQueueThread-1808] wt.queue.PoolQueue.WfPropagationQueue Administrator - Queue Entry 367019: Exception occured

(wt.access.accessResource/19) wt.access.NotAuthorizedException: 注意: 受保护的操作。您没有执行该操作的必要授权。如果您认为不应当收到这一消息,请联系管理员。

at wt.queue.QueueMonitorHelper.queueCheckAccess(QueueMonitorHelper.java:466)

at wt.queue.QueueMonitorHelper.getWtQueue(QueueMonitorHelper.java:376)

at wt.queue.QueueMonitorHelper.getWtQueue(QueueMonitorHelper.java:326)

at wt.queue.QueueMonitorHelper.getWtQueue(QueueMonitorHelper.java:321)

at wt.queue.QueueRunnable.suspended(QueueRunnable.java:111)

at wt.queue.QueueRunnable.run(QueueRunnable.java:134)

at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)

at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)

at java.lang.Thread.run(Thread.java:745)

2017-01-16 08:15:07,355 ERROR [WfPropagationQueue.PoolQueue] wt.queue.PoolQueue.WfPropagationQueue  -

(wt.access.accessResource/19) wt.access.NotAuthorizedException: 注意: 受保护的操作。您没有执行该操作的必要授权。如果您认为不应当收到这一消息,请联系管理员。

at wt.queue.QueueMonitorHelper.queueCheckAccess(QueueMonitorHelper.java:466)

at wt.queue.QueueMonitorHelper.getWtQueue(QueueMonitorHelper.java:376)

at wt.queue.QueueMonitorHelper.getWtQueue(QueueMonitorHelper.java:326)

at wt.queue.QueueMonitorHelper.getWtQueue(QueueMonitorHelper.java:321)

at wt.queue.RandomAccessQueueThread.suspended(RandomAccessQueueThread.java:519)

at wt.queue.RandomAccessQueueThread.execEntries(RandomAccessQueueThread.java:465)

at wt.queue.RandomAccessQueueThread.run(RandomAccessQueueThread.java:361)

Log2

2017-01-16 08:15:20,981 ERROR [ajp-bio-8011-exec-94] wt.method.client.httpgw huweijie -  MethodRequestHandler Exception: An exception occured while processing the request.

  1. java.lang.NoSuchMethodException: wt.enterprise.URLProcessor.templates(wt.httpgw.HTTPRequest, wt.httpgw.HTTPResponse)

at java.lang.Class.getMethod(Class.java:1670)

at wt.httpgw.HTTPServer.processRequest(HTTPServer.java:321)

at wt.httpgw.MethodRequestHandler.handleRequest(MethodRequestHandler.java:58)

at wt.httpgw.HTTPGatewayServlet.serviceWithoutFilters(HTTPGatewayServlet.java:336)

at wt.httpgw.HTTPAuthGatewayServlet.serviceWithoutFilters(HTTPAuthGatewayServlet.java:86)

at wt.httpgw.FilterChainImpl.doFilter(FilterChainImpl.java:90)

at wt.session.SessionContextDestroyer.doFilterInternal(SessionContextDestroyer.java:122)

at wt.session.SessionContextDestroyer.doFilter(SessionContextDestroyer.java:162)

at wt.httpgw.FilterChainImpl.doFilter(FilterChainImpl.java:77)

at wt.httpgw.HTTPGatewayServlet.service(HTTPGatewayServlet.java:235)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:731)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

at com.ptc.jws.servlet.filter.WsdlServletFilter.doFilter(WsdlServletFilter.java:61)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

at wt.httpgw.filter.WTContextBeanFilter.doWithWtContextBeanHandler(WTContextBeanFilter.java:104)

at wt.httpgw.filter.WTContextBeanFilter.doFilter(WTContextBeanFilter.java:58)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

at wt.servlet.CompressionFilter.doFilter(CompressionFilter.java:294)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

at wt.servlet.RequestInterrupter.doFilter(RequestInterrupter.java:335)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

at wt.servlet.ServletRequestMonitor.doFilter(ServletRequestMonitor.java:1652)

at wt.servlet.ServletRequestMonitorFilter.doFilter(ServletRequestMonitorFilter.java:56)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)

at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)

at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:170)

at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)

at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)

at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:423)

at org.apache.coyote.ajp.AjpProcessor.process(AjpProcessor.java:190)

at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:620)

at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316)

at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)

at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)

at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:65)

at java.lang.Thread.run(Thread.java:745)

at org.apache.tomcat.util.threads.TaskThread.run(TaskThread.java:103)


What I need:

1.how to find workflow by queue entry num?

2.how to find root cause?


4 REPLIES 4

Re: In windchill 10.2 M030-CPS 09, workflow hangs on with error(For instance: when activity A finish, activity B not start), and will go on after reset windchill server. No error in WfPropagationQueue, WfUserWorkQueue, WfUserWorkQueue

1. How to find workflow by queue entry number?

Navigate to Site > Utilities > Queue Management

Click on View Information icon in WfPropagationQueue

Search for Queue entry 367019

Click on link to workflow

2. How to find root cause?

In workflow process manager search for last activity in grey or activity in red

Workflow activity in grey = completed activity

Workflow activity in green = started activity

Workflow activity in red = stopped activity

Re: In windchill 10.2 M030-CPS 09, workflow hangs on with error(For instance: when activity A finish, activity B not start), and will go on after reset windchill server. No error in WfPropagationQueue, WfUserWorkQueue, WfUserWorkQueue

Thanks for your reply.

1. How to find workflow by queue entry number?

Navigate to Site > Utilities > Queue Management

Click on View Information icon in WfPropagationQueue

Search for Queue entry 367019

Click on link to workflow

I can't find queue entry in WfPropagationQueue or other queue, so I try to find it in database by using SQL, but I can't  associate queueentry with workflow. Do you have any good advice?

2. How to find root cause?

In workflow process manager search for last activity in grey or activity in red

Workflow activity in grey = completed activity

Workflow activity in green = started activity

Workflow activity in red = stopped activity

I check workflow process manager, but no activitys in grey or red, as I said activity A(green) finished and activity B(no colour) not start.

Re: In windchill 10.2 M030-CPS 09, workflow hangs on with error(For instance: when activity A finish, activity B not start), and will go on after reset windchill server. No error in WfPropagationQueue, WfUserWorkQueue, WfUserWorkQueue

Enable the logger of this class, you can use the following command line on a Windchill shell or do it through the system monitor:

windchill wt.util.jmx.SetLogLevel -all wt.queue.QueueMonitorHelper ALL

Note that to enable the logger you usually just need the name of the class. This should allow you to see the the queue which is having the issue or more information.

It looks like the user does not have access to the queue, does this happen with an administrator user (wcadmin)?

Re: In windchill 10.2 M030-CPS 09, workflow hangs on with error(For instance: when activity A finish, activity B not start), and will go on after reset windchill server. No error in WfPropagationQueue, WfUserWorkQueue, WfUserWorkQueue

thanks for your reply. I will try this logger.

It looks like the user does not have access to the queue, does this happen with an administrator user (wcadmin)?

Because it is the production environment, so there is no way to test