Intralink 3.4 Error Launching Browser?

[NathanMantz]

Hi.

This doesn't belong under Windchill, but there's nowhere else to put this question that I've found.

We've recently lost our Intralink Administrator, and when I click on the Help menu, and select Pro/Help, I am greeted with "Error Launching Browser" message.

I'm at a loss as to where to start looking to fix this issue, if anyone has some suggestions, I'd really appreciate it.

Thanks,

Nathan

[DanielSinacki · Accepted solution]

Hi Nathan,

First start from client installation.

Start ptcsetup under /installation/proiclient3.4/bin

Installation wizard should pop up, click next until you will be on step "Optional Configuration Steps"

1.Check box called - Web browsers location

2.Next

3.In Web browser location (window) specify the path (keep in mind that all PTC software has issues with "spaces" - this might be the problem.)

4.Finish the installation

After that help should work. Inform me about the result?

[NathanMantz]

Thanks Daniel,

In fact, there was nothing in the help path.

This path worked "C:\ptc\proiclient3_4\html\usascii\intralink"