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Intralink access to server on WAN

kevin.newton1
1-Newbie

Intralink access to server on WAN

Folks:



I have been trying to setup access to our one dataserver in Texas from
Canada and am having nothing but problems and PTC can't seem to help.



This is the message I get: Cannot connect to the specified NFS server,
'servername' Ensure that the file server is running, and that the owner
of the file server process has permissions to read/write to the file
vault location(s).



I know that everything is functional as the local users don't have any
issues.



We are currently running 3.4 M020.



I have tried various things suggested by PTC as follows:



1. Set value in SQLORA.NET --> SQLNET.AUTHENTICATION_SERVICES= (NONE)
was NTS - Did not help

2. Renamed SQLORA.NET to OLDSQLORA so that Intralink did not use it at
all. - Did not help

3. In the Oracle DB changed the fileserver name to the fully qualified
name instead of just nodename. With this change it didn't help me but
also when changed to full name the users at the local site could no
longer log in. Once I changed it back to nodename the local people could
log in again.

4. A telnet to the fileserver at port 7777 shows that I am communicating
with it.



PTC says that 3.4 is not supported on a WAN but I have other dataservers
on the WAN that I can access without issue and have not had to make any
special changes to make it work.



I have also asked our networking group if there is any port blocking at
the sites and there is none.



Any help would be appreciated.



Thanks



Kevin



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