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MOR update from 10.2 M020 to M030 failing continuosly while installing and configuring artifacts.

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MOR update from 10.2 M020 to M030 failing continuosly while installing and configuring artifacts.

Dear all,

I am trying to perform a Windchill ProjectLink update from 10.2 M020 to M030 on linux server but when the process reaches installing and configuring runtime artifacts step after completing workgroup manager installation it fails. In error logs there is no proper information as well. Has anyone faced the issue before? Is there any solution for this?

 

Error:

Installation Aborting
The following 2 logs contain information that may be useful for diagnosing installation problems. Include them in your support requests. Shutdown the installer before accessing any logs to ensure that they are up to date.
/opt/..../installer/logs/PTCSOLNINSTALLER_PtcInstall.log
/opt/..../installer/logs/PTCSOLNINSTALLER_InstallLog.xml
The installation is aborting due to an unexpected error.
java.lang.Exception: Return code was: 1.
at com.ptc.windchill.install.suite.actions.InstallModulesLauncher.run(InstallModulesLauncher.java:58)
at com.ptc.windchill.install.suite.actions.InstallModulesLauncherIaAction.process(InstallModulesLauncherIaAction.java:14)
at com.ptc.windchill.install.framework.InstallAction.run(InstallAction.java:468)
at com.ptc.windchill.install.framework.InstallAction.install(InstallAction.java:313)
at com.zerog.ia.installer.actions.CustomAction.installSelf(Unknown Source)
at com.zerog.ia.installer.InstallablePiece.install(Unknown Source)
at com.zerog.ia.installer.InstallablePiece.install(Unknown Source)
at com.zerog.ia.installer.InstallablePiece.install(Unknown Source)
at com.zerog.ia.installer.InstallablePiece.install(Unknown Source)
at com.zerog.ia.installer.GhostDirectory.install(Unknown Source)
at com.zerog.ia.installer.InstallablePiece.install(Unknown Source)
at com.zerog.ia.installer.Installer.install(Unknown Source)
at com.zerog.ia.installer.actions.InstallProgressAction.af(Unknown Source)
at com.zerog.ia.installer.actions.ProgressPanelAction$1.run(Unknown Source)

Vinay S.
CADOpt Technologies Private Limited
Bengaluru.