Skip to main content
13-Aquamarine
November 22, 2018
Solved

MS Excel Freeze during Checkout

  • November 22, 2018
  • 1 reply
  • 1413 views

Hi all,

 

We recently updated Windchill to CPS26 and not it seems DTI has an issue while checking out Excel and PPT files. For Work it works fine. We are using Microsoft Office Professional plus 2016.

 

Did anyone have this issues until now?

    Best answer by Alex1988

    PTC Provided in this case a Workaround until the problem is actually fixed.

    This can be found in the following article:

     

    https://www.ptc.com/en/support/article?n=CS239219

     It assumes unchecking the "Promt for File Overwrite" and "Promt for Checkout and Checkin". As mentioned this issue happens only in case of Excel and Power Point Documents. For Word it works fine.

     

    Alex

     

    1 reply

    Alex198813-AquamarineAuthorAnswer
    13-Aquamarine
    February 20, 2019

    PTC Provided in this case a Workaround until the problem is actually fixed.

    This can be found in the following article:

     

    https://www.ptc.com/en/support/article?n=CS239219

     It assumes unchecking the "Promt for File Overwrite" and "Promt for Checkout and Checkin". As mentioned this issue happens only in case of Excel and Power Point Documents. For Word it works fine.

     

    Alex