Measuring Windchill Success

[srector]

This morning my manager asked me to come up with a metric we can use to measure our success at managing Windchill. But beyond measuring system up-time, or the time to resolve user trouble tickets, I am drawing a blank.

So I thought it would make for a good discussion on a Wednesday morning. How DO we measure our success at providing this service?

I would appreciate hearing how others have addressed this. Are there quantifiable metrics we can track? Or does it really just boil down to system availability?

-Steve

[ssenthil]

For keeping the ball rolling:



System Administration:

a. Minimum downtime

b. Communication pattern regarding downtime

c. Readiness for disaster recovery

d. Vault maintenance activities like removing unreferenced files from the
vault, moving all the files from local cache to vault

e. Frequency of cloning production data to QA/Dev

f. Time to time making sure Oracle and Windchill tuning parameters are
optimized

g. Minimizing/avoiding changing some data in the DB/LDAP level

g. CAD worker queues maintenance

h. Man hours required for maintaining Windchill system

i. Time for resolving trouble tickets

j. Minimizing the number of trouble tickets



Business Administration

a. User adding/removing. How the group memberships and ACLs are managed

b. The rate in which Windchill replaces paper based process

c. Maintaining a user forum for sharing tips/tricks/best practices.

d. How efficiently user frustrations/wish list are managed

e. Stream lined release/approval processes etc....

f. Minimum changes to workflows/system configurations once they are
validated and deployed on production

h. How efficiently the changes to the system are managed and
controlled......





Thank you and have a great time.

Best Regards

Swamy Senthil

Principal Solutions Architect, Swasen Inc

swamy.senthil@swasen.com(Email); 909 800 8423(M); 973 324 2729(W); 866
908 6561(F);