We have a strange problem with Windchill 12.0.2.6 and Creo View Adapters 9.0.0.0 configured for Office document publishing.
Every time a Word document goes to the Office worker for publishing, we get this popup on the worker server:
And when I close that window, a login window pops up next:
When that is also closed, the worker creates the PDF successfully. If no-one goes and closes those dialogs on the server, the worker will just wait until the timeout and then fail the job.
Annoyingly, those windows stay open on the server and stack with each new Word publish job. So after a while, we might have tens of those windows open on the server and each one hogging up 50-100MB of RAM.
Anyone else have this problem? Any ideas on how to fix it? We already disabled MFA for that MS account as suggested somewhere else, but that didn't help.
I have my workers as services on a Windows 2019 server. Each worker has its own worker daemon, port and virtual hostname. Its working for the most part but my doc worker has a terrible success rate. Mostly due to Visio files. If I start that worker as a normal user, it will function but fails as a service. I typically launch it in the foreground every few weeks to batch publish any Visio files modified and then revert back to normal operations. Still looking for better alternative but PTC says it a Microsoft issue.
