PDF file in windchill, all are “squares” in place of Chinese characters

[MS_8789217]

After uploading drawing into Windchill, the PDF will be generated,however, the Chinese fonts are showing as all "SQUARES" in PDF. 

Following https://www.ptc.com/en/support/article/CS35859?art_lang=en , still same issue.

really need help to solve the issue.

[宇朱_9902974]

No solution?

[MichaelChatel]

I'd suggest opening a Support case, for this issue, to get to the bottom of this.

It certainly does seem like some language pack/locale/language issue, with the configuration in either the product, or the browser being used, since it's not showing the multibyte characters properly.

Mike