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PDF file in windchill, all are “squares” in place of Chinese characters

MS_8789217
1-Newbie
1-Newbie
‎Sep 17, 2020 09:21 PM
‎Sep 17, 2020 09:21 PM

PDF file in windchill, all are “squares” in place of Chinese characters

After uploading drawing into Windchill, the PDF will be generated,however, the Chinese fonts are showing as all "SQUARES" in PDF. 

MS_8789217_1-1600391567856.png

Following https://www.ptc.com/en/support/article/CS35859?art_lang=en , still same issue.

MS_8789217_0-1600391311993.png

really need help to solve the issue.

 

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2 REPLIES 2
宇朱_9902974
2-Guest
2-Guest
(To:MS_8789217)
‎Sep 30, 2021 01:49 AM
‎Sep 30, 2021 01:49 AM

No solution?

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MichaelChatel
20-Turquoise
20-Turquoise
(To:MS_8789217)
‎Oct 04, 2021 09:02 AM
‎Oct 04, 2021 09:02 AM

I'd suggest opening a Support case, for this issue, to get to the bottom of this.

It certainly does seem like some language pack/locale/language issue, with the configuration in either the product, or the browser being used, since it's not showing the multibyte characters properly.

 

Mike

 

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