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PDMLink 10.2 and jpg image help please

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PDMLink 10.2 and jpg image help please

All,

We have some jpg images that have been checked in to PDMLink. The original checkin was in 9.1. There are some that have been checked in at 10.2.
In 9.1 we could download the primary file and use/ view etc the image.
With 10.2 if 'download primary file' is used the file is opened in the Firefox window. See below. Sometimes it is actually downloaded and shown in Firefox.
Other times it doesn't appear to be downloaded but simply shown in Firefox.

[cid:image001.jpg@01D00EFA.B7B3EF60]

We have been able to save the file but it will not open in any app we have that will normally view jpgs. See below for what we get when we try to open the file in Windows Photo Viewer.
The text says "Windows Photo Viewer can't open this picture because the file appears to be damaged, corrupted or is too large."
The properties of the jpg file says it is only 2kb which is probably not the true size save the damaged possibility.

[cid:image002.jpg@01D00EFA.B7B3EF60]

Is 10.2 an issue with jpg files as opposed to 9.1?
Do we have some 10.2 setting wrong? We just moved to 10.2 very recently and this is the first attempt at opening/downloading jpg files.
Any ideas or help is appreciated.

John M. Scranton
Ultra Electronics
USSI
4868 E. Park 30 Dr.
Columbia City, IN 46725-8861

-
*Voice: 260.248.3576
*Fax; 260.248.3509

[cid:image003.jpg@01D00EFA.B7B3EF60]


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4 REPLIES 4

RE: PDMLink 10.2 and jpg image help please

Could this be an issue with the browser and the way it handles JPG files? Do you have any applications defined for JPG files in Firefox?


-Scott

RE: PDMLink 10.2 and jpg image help please

Changing the downloaded file extension to .txt and opening in Notepad will allow seeing the file header which may give a clue as to what the actual file type is. It sounds like you are saving a link to the original file or a it is html that has been given the wrong suffix.

RE: PDMLink 10.2 and jpg image help please

I have been able to duplicate the same issue with Firefox 34 and Windchill 10.1 and 10.2. As mentioned, it works as expected with IE and Chrome and also with changing the Attachments Download Mechanism to Java or DTI.


If the file is downloaded with FF34, it has the right file name, but contains the HTML to dispay the image and not the data for the image. That is why all the viewers tell me its an invalid image file.


This one will need a little more homework...


-Scott

RE: PDMLink 10.2 and jpg image help please

This is just some weird behavior on Firefox. It is not reproducible on IE or Chrome. PTC's QA team has reported SPR 2253339 to address this problem.


-Scott