Hi All, Can anybody tell me why in the Change Request workflow, these tasks Analyze Change Request, Modify Roles and Schedule CRB Review split into 3 tasks instead of 1? Because all the 3 tasks go to the same role Change Admin I, so, I was not sure what was the intention in splitting it. Also, has anybody customized the out-of-the-box workflow? If so, can you share some of your experience in changing it? Appreciate your input. Thanks, Rekha.