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PSI fails for Windchill 12 as "Installation is Aborting."

Thulasiraman
8-Gravel

PSI fails for Windchill 12 as "Installation is Aborting."

DEBUG 09-11-2021 10:55:52 - SubinstallerManager - starting assembly: scu
DEBUG 09-11-2021 10:55:52 - Progress Bar increment value: 9
DEBUG 09-11-2021 10:55:52 - Dependency tree:
DEBUG 09-11-2021 10:55:52 - [scu]
INFO 09-11-2021 10:55:52 - ###################################################
INFO 09-11-2021 10:55:52 - Running scu Installer
INFO 09-11-2021 10:55:52 - ###################################################
DEBUG 09-11-2021 10:55:52 - calling executeInstaller(E:\Media\Windchill 12 Media\windchill 12.0.2.0 third party software\SCU)
DEBUG 09-11-2021 10:55:52 - Processing subinstaller assembly (scu): timer.start
INFO 09-11-2021 10:55:52 - installDebug: Calling subinstaller scu command
INFO 09-11-2021 10:55:52 - Running: E:\Media\Windchill 12 Media\windchill 12.0.2.0 third party software\SCU\Disk1\InstData\Windows\NoVM\setup.exe LAX_VM C:\Program Files\Java\jdk-11.0.12\bin\java.exe -f C:\ptc\Windchill_12.0\PSI\installer\PSITempProps\scu-installer.properties -DMULTI_PROGRAM_EXEC=1
INFO 09-11-2021 10:56:17 - Completed: E:\Media\Windchill 12 Media\windchill 12.0.2.0 third party software\SCU\Disk1\InstData\Windows\NoVM\setup.exe LAX_VM C:\Program Files\Java\jdk-11.0.12\bin\java.exe -f C:\ptc\Windchill_12.0\PSI\installer\PSITempProps\scu-installer.properties -DMULTI_PROGRAM_EXEC=1
INFO 09-11-2021 10:56:17 - return code = -1
INFO 09-11-2021 10:56:17 - installDebug: end call to subinstaller scu command
INFO 09-11-2021 10:56:17 -
============= start: scu summary =============
scu installer finished.

Return code: -1

One or more of the actions from the installation sequence caused a fatal error.
============= end: scu summary =============


DEBUG 09-11-2021 10:56:18 - Installation is Aborting.
The following logs contain information that may be useful for diagnosing installation problems.
Please include them in your support requests.
C:\ptc\Windchill_12.0\SQLServer\installer\logs\SCU_PtcInstall.log
C:\ptc\Windchill_12.0\SQLServer\installer\logs\SCU_InstallLog.xml
FATAL 09-11-2021 10:59:45 - Aborting installation.
FATAL 09-11-2021 10:59:45 - Installation is Aborting.
The following logs contain information that may be useful for diagnosing installation problems.
Please include them in your support requests.
C:\ptc\Windchill_12.0\SQLServer\installer\logs\SCU_PtcInstall.log
C:\ptc\Windchill_12.0\SQLServer\installer\logs\SCU_InstallLog.xml
FATAL 09-11-2021 10:59:45 - One or more of the actions from the installation sequence caused a fatal error.C:\ptc\Windchill_12.0\SQLServer\installer\logs\SCU_PtcInstall.logC:\ptc\Windchill_12.0\SQLServer\installer\logs\SCU_InstallLog.xml
FATAL 09-11-2021 10:59:45 - aborting: original exit_code = 2
FATAL 09-11-2021 10:59:45 - aborting: normalized exit_code = 2
DEBUG 09-11-2021 10:59:45 - SHUTDOWN REQUESTED
DEBUG 09-11-2021 10:59:45 - (X) commiting registry
DEBUG 09-11-2021 10:59:45 - (X) shutting down service manager
DEBUG 09-11-2021 10:59:47 - (X) cleaning up temporary directories
DEBUG 09-11-2021 10:59:47 - Exiting with exit code: 2
DEBUG 09-11-2021 10:59:47 - java.lang.NullPointerException
DEBUG 09-11-2021 10:59:47 - cleanUp()
DEBUG 09-11-2021 10:59:47 - calling cleanUpWin32()

1 REPLY 1

1. Article - "Windchill installation with error code=2": https://www.ptc.com/en/support/article/CS327411 

2. "Open a Support Case", here: https://www.ptc.com/en/support/case-logger 

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