PSI is failed when trying to update the CPS patch to 11.0 M030 cps03 to cps22

[OM_10188694]

I am using Windchill PDMLink Release 11.0 and Datecode with CPS M030-CPS03

Hello Team,

While updating the CPS patch PSI is getting failed

Here are the errors that I faced
DEBUG 2023-10-18 18:04:57 - at com.zerog.lax.LAX.main(Unknown Source)
DEBUG 2023-10-18 18:04:57 - Exiting with return code -1
DEBUG 2023-10-18 18:04:57 - Installation Aborting
DEBUG 2023-10-18 18:04:57 - The following 2 logs contain information that may be useful for diagnosing installation problems. Include them in your support requests. Shutdown the installer before accessing any logs to ensure that they are up to date.
DEBUG 2023-10-18 18:04:57 - - D:\ptc\Windchill_11.0\Java\installer\logs\JAVASDK_PtcInstall.log
DEBUG 2023-10-18 18:04:57 - - D:\ptc\Windchill_11.0\Java\installer\logs\JAVASDK_InstallLog.xml
DEBUG 2023-10-18 18:04:57 - The installation is aborting due to an unexpected error.
DEBUG 2023-10-18 18:04:57 - D:\Installation Files\MED-61006-CD-110_M030_M030-CPS22-Bundle\Java_development_kit_(JDK)_for_windchill_11.0\Disk1\InstallerData\javasdk\uninstall.xml:8: Unable to delete file D:\ptc\Windchill_11.0\Java\bin\javaw.exe
DEBUG 2023-10-18 18:04:57 - at org.apache.tools.ant.taskdefs.Delete.handle(Delete.java:719)
DEBUG 2023-10-18 18:04:57 - at org.apache.tools.ant.taskdefs.Delete.execute(Delete.java:697)
DEBUG 2023-10-18 18:04:57 - at org.apache.tools.ant.UnknownElement.execute(UnknownElement.java:293)

[HelesicPetr]

Hi @OM_10188694 

You have some application that use the java or something does not allow to delete the file. 

Unable to delete file D:\ptc\Windchill_11.0\Java\bin\javaw.exe

Check services and process explorer if there is some java application that is using this file. 

PetrH

[Rocket_Max]

Hi @OM_10188694 

Try this https://www.ptc.com/en/support/article/CS205222

===============================================================================

Follow below steps

1. Start the WindchillDS
2. Run the PSI, move ahead in the wizard and don't click Install
3. Open Windows Task Manager
4. Kill the paagentsrv.exe Process
5. Kill the java and opendj_service.exe processes of WindchillDS as soon as possible right after clicking Install button of PSI
6. After PSI completes, start WindchillDS manually if needed

Or point WindchillDS temporarily to a different Java installation (simply copy the Windchill Java directory)

1. Open WindchillDS control panel
2. Open Runtime Options > Java Settings
3. Under Java Home select Use the following value and point to the different Java directory
4. Restart WindchillDS

Or restart the server to clear out any zombie Java processes