PTC WGM CPS24 to a user and tried to register the Windchill, its not working

[BN_9626877]

I am using Windchill PDMLink Release 11.1 and Datecode with CPS M020-CPS24

I installed the PTC WGM CPS24 to a user and tried to register the Windchill, while select the Workspace it disappears without giving any error, please fix the error asap. I used to register this server https://vdna-prod.ptcmscloud.com/Windchill/

Here are the errors that I faced
I installed the PTC WGM CPS24 to a user and tried to register the Windchill, while select the Workspace it disappears without giving any error, please fix the error asap. I used to register this server https://vdna-prod.ptcmscloud.com/Windchill/

[Catalina]

Hi @BN_9626877 

Thank you for your question! 

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[BN_9626877]

Hi Catalina,

below is the screen shot, the moment I picked any of the Workspace, the new Windchill Register disappeared without giving any error.

Thanks,

Babu. N

[avillanueva]

Just to be clear, both your server and the WGM are at CPS 24 correct?  What CAD system are you using? Had you deinstalled the WGM before re-installing?

[BN_9626877]

Hi,

Yes, both the server and the WGM are correct, and the CAD system they using is SolidWorks 2022, they are new install.

Thanks,

Babu. N