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PTC WGM fails to Install on Windows10 after CPS17 is applied, It says This (Win10) Client Platform not supported

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PTC WGM fails to Install on Windows10 after CPS17 is applied, It says This (Win10) Client Platform not supported

Waited for CPS17 which gives support to Windows10 platform for PTC WGM, But its the same issue as I saw in CPS14. Is CPS17 really supports WGM on Windows10?

Hi Pankaj Mooteri‌, Any idea on this issue?

1 ACCEPTED SOLUTION

Accepted Solutions

Re: PTC WGM fails to Install on Windows10 after CPS17 is applied, It says This (Win10) Client Platform not supported

I manually copied the workgroup managers folder from the CPS17 download over to the Windows 10 computer.

I then ran setup.vbs from inside the CLIENT folder.

11 REPLIES 11

Re: PTC WGM fails to Install on Windows10 after CPS17 is applied, It says This (Win10) Client Platform not supported

Hi Harsha,

Issue seems to be with Java version that is installed on the Windows 10 system. We do support Windows 10 as client platform starting with 10.2 M030 CPS17.

 

Issue is reproducible with the java 8 update71. R&D have verified that issue is not reproducible with the Java 8 update 45 which we have qualified. So this is been regressed in between Java 8update 45 to update 71. Workaround could be to use java 8 update 45.

We will try to address this issue in next WWGM-CPS.

Regards,

Pankaj Mooteri

Re: PTC WGM fails to Install on Windows10 after CPS17 is applied, It says This (Win10) Client Platform not supported

Hi Pankaj Mooteri‌, Thanks for the reply. I have Java 8 Update 91 on my client Windows10 and this is the latest update available from Oracle. It will be really a very bad workaround to go back to the old/previous update45 to Install WGM on Windows10.

Please check and confirm update 91 is supported or any other workaround. It will be painful to uninstall update91 and go for 45 on all the client workstations.

Thanks,

Harsha.

Re: PTC WGM fails to Install on Windows10 after CPS17 is applied, It says This (Win10) Client Platform not supported

Hi Harsha,

R&D is working currently on a workaround where user will be able to install WWGM on systems with Java8 Update 45+ by Creating a redistributable Windchill Workgroup Manager.

Once we confirm it, we would create a TS Article & publish it for reference.

Meanwhile, below is link for "Creating a redistributable Windchill Workgroup Manager" which you can refer until we provide exact steps for workaround in this case.

https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS101157

Regards,

Pankaj Mooteri

Re: PTC WGM fails to Install on Windows10 after CPS17 is applied, It says This (Win10) Client Platform not supported

Harsha‌, take a look at this article:  https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS241723

I just tried the first workaround last night.  I copied the entire WGM CD from CPS17 to the local machine and then ran setup from inside the CLIENT folder.  It did work.  Two things to point out:

  • You have to copy the entire WGM folder.  Just copying the CLIENT folder won't work.  Apparently there are other dependencies in some of the other folders that the installer needs.
  • Installing it this way installs ALL the workgroup managers for ALL the different CAD packages.  I didn't see anyway to only install just one of them (like SolidWorks 2016).

Edit:  By the way, this was with Windows 10 Professional and Java 8 Update 91.

Re: PTC WGM fails to Install on Windows10 after CPS17 is applied, It says This (Win10) Client Platform not supported

Hi Tom,

With reference to your comment <<<<Installing it this way installs ALL the workgroup managers for ALL the different CAD packages. I didn't see anyway to only install just one of them (like SolidWorks 2016).>>>>

Creating a redistributable Windchill Workgroup Manager is the way to move forward which would create cd image with the selected CAD Packages available on the server.

R&D is working with Tech support to update the article with more details and workaround, which would take care to remove the workaround of suggesting to install WGM directly from CPS CD image. Instead, we would suggest to follow to create redistributable image.

Regards,

Pankaj Mooteri

Re: PTC WGM fails to Install on Windows10 after CPS17 is applied, It says This (Win10) Client Platform not supported

Thanks Pankaj Mooteri‌.  I actually considered creating a package but couldn't since I was trying to do so from the same Windows 10 machine.  I had no idea if a package created for a different operating system would install correctly on Windows 10 later.

Re: PTC WGM fails to Install on Windows10 after CPS17 is applied, It says This (Win10) Client Platform not supported

Hi Tom,

Actually Download of WWGM CD's to client Windows10 doesn't happen, when I click on start installation I get the Boot Installer error message after that nothing happens

Looks like you have downloaded the CD's on client Windows10 successfully, please let me the know exact steps to Download.

Thanks,

Harsha.

Re: PTC WGM fails to Install on Windows10 after CPS17 is applied, It says This (Win10) Client Platform not supported

I manually copied the workgroup managers folder from the CPS17 download over to the Windows 10 computer.

I then ran setup.vbs from inside the CLIENT folder.

Re: PTC WGM fails to Install on Windows10 after CPS17 is applied, It says This (Win10) Client Platform not supported

Thanks Tom, That was a Excellent workaround.