We had a slightly different approach, until now. When our VAR said it's safe to go, we went. Indeed, there is some planning, some testing, but not to the extend of a major release. Of course, when we absolutly needed the upgrade, and our VAR hadn't enough experience, we were a little more cautious.
bottom line, that's where the reseller adds his value. He did the upgrade over and over again, for several of his customers, built up experience, so, who am I to think to will do a better job by doing it myself?
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