Populate the fields Prefix, First, Middle, Last and Suffix in the WTUser table err. in 9.1 - 10.2 ug

[AT_12233708]

I am using Windchill PDMLink Release 10.2 and Datecode with CPS M030-CPS28
I am in the middle of a 9.1 to 10.2 upgrade (first step to a 12.1 upgrade)
Populate the fields Prefix, First, Middle, Last and Suffix in the WTUser table during execute standalone migrator fails according to article
https://www.ptc.com/en/support/article/CS59225?source=search
there are for sure incongruencies in the JNDI adapter but we cannot go back and fix.
Is there a workaround to make the UpgradeManager complete?

Thank You!

[avillanueva · Accepted solution]

That article does have a few suggestions. Did any apply to your situation? Do you have disconnected principals? Can you fix those?  You can see what its trying to do right? Its reaching out to the LDAP and pulling that information. Since it cannot find a match, the step is failing. Why can you no go back and fix?

[AT_12233708]

Hello, thank you for your attention.
The problem was caused by the fact that too many days passed from DB export to this step (because of other intemediate errors and fixes).
USers in the active directory were deleted and the JNDI adapter could not resolve their names.
At the end we deleted manually the users from WTUSERS, RemoteobjectID etc. tables according to the article since this is just a test upgrade but of course we will avoid such a long delay in production upgrade.
Thank you and Best, Alessandro