Port 80 Download Latency from India – Request to Change HTTP Listener to Port 8080 in Windchill 10

[YB_13961147]

I am using Windchill PDM Essentials Release 10.2 and Datecode with CPS M010-CPS09

We’re investigating a client-side performance issue and need assistance changing the external HTTP listener from port 80 to 8080 for Windchill PDM Essentials 10.2 (PTC HTTP Server/SQL/Apache front-end,).
Observation: In multiple tests from our India site, large file downloads are noticeably delayed only on port 80; other ports do not show the delay.
Request: Please provide/confirm the supported procedure for Windchill 10.2 to (1) move Apache from 80 to 8080, (2) avoid conflict with SQL and etc.. default 8080 connector, and (3) update any Windchill URL properties if required.
Environment is Windows (PTC HTTP Server + Windchill/Tomcat). We can provide logs if needed.

Here are the errors that I faced
Are you aware of any known issues or restrictions affecting large file downloads over port 80 from India, possibly related to government network policies? If so, can you recommend any alternative solutions besides changing the HTTP listener port?

[Fadel]

to change port https://www.ptc.com/en/support/article/CS23827 

[YB_13961147]

We’re currently investigating a client-side performance issue and would like to request a call with your team to review our situation and discuss the correct solution.

Specifically, we are working with Windchill PDM Essentials 10.2 and are looking to change the external HTTP listener from port 80 to port 8080. At this time, we are not planning to move to port 443, but rather want to proceed with the port 8080 change.

Could you please give me a call so we can go through our current configuration, review the issues we are experiencing, and confirm the best path forward?

Thank you in advance for your support.

Best regards, 

[avillanueva]

I think you have a bit of a misunderstanding of this site. This is a community site of Windchill users most of which are other customers like yourself. What you are requesting is technical support directly from PTC. You should go that route instead and open a ticket here: https://www.ptc.com/en/support 

I believe @Fadel gave you useful information to change the port. We are all happy to help via this site with issues you present but direct calls are a function of paid technical support. 

Changing the port number of the application is relatively straight forward but you should employ good backup strategies if you need to revert those changes. The changes you are making will likely impact the webserver conf files under Apache and the site.xconf and wt.properties files. Don't forget about any firewalls you might be running since you might have to unblock the new port number.

[anursingh]

Hi @YB_13961147,

I wanted to see if you got the help you needed.

If so, please mark the appropriate reply as the Accepted Solution. It will help other members who may have the same question.
Of course, if you have more to share on your issue, please pursue the conversation. 

Thanks,
Anurag