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Problem creating zip files for deliveries in Windchill 10.2 M030

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Level 6

Problem creating zip files for deliveries in Windchill 10.2 M030

Hi everyone, we regularly have a problem when trying to zip a Windchill delivery for sending to a Supplier. The error message states "The delivery ZIP file could not be created because one or more objects were deleted during the process". Retrying the operation has no effect.

By increasing the logging level, you get the following exception in the MethodServer log:

wt.access.NotAuthorizedException: ATTENTION: Secured Action. You do not have the necessary authorization for this operation.

Discussing the problem with PTC Support, it seems that this problem is caused by either the User not having the Package Creator role (which they do have in our case), or that a related WTPart object is checked out to a Designer, making it inaccessible to the zip process. We are only interested in sending the EPMDocument to the Supplier and thus filter the parts out in the delivery.

 

My questions are:

1. Has anyone with the Package Creator role ever come across this issue?

2. In our situation, it isn't realistic for the package creator to have to ask many Designers to check in any related WTParts every time we need to send the EPMDocuments. If what PTC Support suggest is true, then how do you work around this problem at your site?

 

Thanks everyone.