Publication KO suite à un changement des mots de passe Administrateur

[TT_10078623]

I am using Windchill PDMLink Release 11.0 and Datecode with CPS M030-CPS15

Bonjour,

Nous rencontrons un problème avec le service de publication Windchill suite à une procédure de changement des mots de passe des comptes administrateurs (ORACLE, applicatif, Windchill, SOLR, LDAP, Tomcat APE).

Nous avons suivi les étapes décrites dans l’article PTC suivant : https://www.ptc.com/en/support/article/CS117247.

Cependant, après avoir appliqué les nouveaux mots de passe, le service ne fonctionne plus correctement. Nous avons tenté de réappliquer les anciens mots de passe, mais cela n’a pas résolu le problème.

Cordialement


Here are the errors that I faced

6 janv. 2025 13:40:39:Start Job: Publication Source - 72000019A, A.36
6 janv. 2025 13:40:39:make temp dir E:\appl\ptc\Windchill_11.0\Windchill\temp\pubtemp\publish4531741869136981061.tmp
6 janv. 2025 13:40:39:The EPMDocument Default Config Spec was selected as the default
6 janv. 2025 13:40:39:Start: Publication Source - 72000019A, A.36
6 janv. 2025 13:40:39:Authoring Application: Arbortext Editor
6 janv. 2025 13:40:39:Transferring Files to: E:\appl\ptc\Windchill_11.0\Windchill\temp\pubtemp\publish4531741869136981061.tmp
6 janv. 2025 13:40:39:Number of Files (identified to be) Transferred: 1
6 janv. 2025 13:40:39:Arbortext Component Conversion
6 janv. 2025 13:40:39:Added request to APE queue
6 janv. 2025 13:40:40:Job 2 submitted to worker: S10042V0.extranet.snecma-APE:1
6 janv. 2025 13:40:41:Arbortext PE failed to create an output file [
HTTP response code: 500
Compose Error

There was an error establishing a session with the given parameters:

hosturl = 'https://Opale.secure.snecma.fr/Windchill11'
workspace = 'publish4531741869136981061tmp'
username = 'xxxx'

[A30476] CMS exception: error connecting

There are no contexts locally saved to enable offline access.

---------------------------------------------------------

The following parameters were received with this request:

zip-include-composerlog=yes
workspace=publish4531741869136981061tmp
password=************
zip-root=FIG-LEAP-1C-72000019A
file=x-wc://file=FIG-LEAP-1C-72000019A.xml
zip-output=yes
f=java
zip-include-html-composerlog=yes
hosturl=https://Opale.secure.snecma.fr/Windchill11
type=pdf
class=com.arbortext.ptc.windchill.Compose
username=xxx
]
6 janv. 2025 13:40:41:Arbortext PE failed to create an output file of type PDF
6 janv. 2025 13:40:41:Attempting to delete temporary workspace publish4531741869136981061tmp.
6 janv. 2025 13:40:41:Done deleting temporary workspace publish4531741869136981061tmp.
6 janv. 2025 13:40:41:CadAgent Returned: $ERROR$ [
HTTP response code: 500
Compose Error

There was an error establishing a session with the given parameters:

hosturl = 'https://Opale.secure.snecma.fr/Windchill11'
workspace = 'publish4531741869136981061tmp'
username = 'xxx'

[A30476] CMS exception: error connecting

There are no contexts locally saved to enable offline access.

---------------------------------------------------------

The following parameters were received with this request:

zip-include-composerlog=yes
workspace=publish4531741869136981061tmp
password=************
zip-root=FIG-LEAP-1C-72000019A
file=x-wc://file=FIG-LEAP-1C-72000019A.xml
zip-output=yes
f=java
zip-include-html-composerlog=yes
hosturl=https://Opale.secure.snecma.fr/Windchill11
type=pdf
class=com.arbortext.ptc.windchill.Compose
username=xxx
]
6 janv. 2025 13:40:41:End (with Error): Publication Source - 72000019A, A.36
6 janv. 2025 13:40:41:End job (with error): Publication Source - 72000019A, A.36
6 janv. 2025 13:40:41:Publish Complete event dispatched
6 janv. 2025 13:40:41:remove temp dir: E:\appl\ptc\Windchill_11.0\Windchill\temp\pubtemp\publish4531741869136981061.tmp

[VladimirN]

Article - "Error message "[A30476] CMS exception: error connecting..." when publishing with Arbortext Publishing Engine 6.0 connected to Windchill PDMLink 10.1 M010": https://www.ptc.com/en/support/article/CS110474 

[anursingh]

Hi @TT_10078623,

I wanted to see if you got the help you needed.

If so, please mark the appropriate reply as the Accepted Solution. It will help other members who may have the same question.
Of course, if you have more to share on your issue, please pursue the conversation. 

Thanks,
Anurag 
 

[avillanueva]

Most of those password changes should not matter. Also, avoid posting your URL to this site. I would walk the process. What kind of worker is this? Are you using the auth.properties file and what username are you using? Did you also update that file as well with the new password? This article describes how you can encrypt this as well:

https://www.ptc.com/en/support/article/CS154564?source=search

Did you try and validate that the encrypted passwords work like can you login as any of those users? Sometimes you need to escape special characters in password when using the xconfmanager.