Questions About the Handling Method for CASE Article - CS323888

[AbeLin]

Version: Windchill 11.2

CASE SUP: Article - CS323888 - Installing CPS18 requires Multi-Language Pack CD in staging area but it's not found on PTC's download page for Windchill PDMLink 11.0 M030

Use Case:

Currently, I am using the CPS22 version bundle for the installation process.

My test computer has never had any WindChill installed.

The path is set to D:\WindchillInstall.

The folder paths are as follows:

• D:\WindchillInstall
• D:\WindchillInstall\MED-61006-CD-110_M030_M030-CPS22-Bundle

ownload URL: https://support.ptc.com/appserver/auth/it/esd/product.jsp?prodFamily=WPD

I have tried downloading the following files and placing them in the specified path:

• PTC Windchill Multi-Language Pack Version: 13-1-0-0
• PTC Windchill Multi-Language Pack Version: 13-0-2-0
• PTC Windchill 12.0 Multi-Language Pack Version: 12-0-2-20
• PTC Windchill PDMLink 12.0 Version: 12-0-2-7

However, the installation process still cannot find the files.

Has anyone else experienced a similar issue?

Could it be due to a language translation problem, or is there something I am doing wrong?

Description:

[mmeadows-3]

The list of downloads you provided in the description are for 12.0, 13.0, and 13.1.  When installing 11.0, you need the 11.0 Multi-Language Pack that matches the version requested by the PSI Installer "M030-CPS18".

[AbeLin]

HI Sir

Could you please tell me which option I should click to download?
I have tried downloading all versions of the Multi-Language Pack from the download page and putting them in my installation path, but the problem still occurs.

[mmeadows-3 · Accepted solution]

PTC hasn't removed Windchill 11.0 from their software downloads yet.  It is the second one.

If the 11.0 Multi-Language Pack is not available to you from the PTC website, then you need to log a call with PTC to get access to it. 

Also, remove all other Multi-Language packs from your software staging area in case the installer defaults to the latest available during installation.

[AbeLin]

So, I ended up using CPS17 for the installation instead of CPS22, and it worked! 🎉

I did install the language pack path you mentioned, but sadly, it still won't install properly. Thanks a lot for your help