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Reference Documents for Windchill PDMLink are missing

jbailey
17-Peridot

Reference Documents for Windchill PDMLink are missing

When searching for reference documents related to Windchill PDMLink, no results appear. 

 

Used: No keyword, Windchill PDMLink M030 (or all versions) and all document types.  Returns no results.

 

This needs fixed ASAP.  

7 REPLIES 7
Dale_Rosema
23-Emerald III
(To:jbailey)

Are you searching in the Windchill portion of the community:

 

https://community.ptc.com/t5/Windchill/ct-p/Windchill

Not from the community.  the standard support page.  This is where they send you to raise issues regarding esupport

BenLoosli
23-Emerald II
(To:jbailey)

Documents are from the home page. Scroll down to see the links for:

Download Software

Browse Documentation

Find Training

Product Calendar

Manager Licenses

 

Select Browse Documentation and you get this web page:

https://www.ptc.com/en/support/refdoc

Enter your 3 search items and you get documentation.

jbailey
17-Peridot
(To:BenLoosli)

Ben,

I have been using PTC support for well over 10 years.  I know where documents are.  NO documentation was available on the support site yesterday for at least a couple of hours.    Searches resulted in ZERO results for general search or browse documentation by type.

 

When there are problems with eSupport, they suggest users comment here.  I also opened a Level 1 case with our Widnchill (since you cant open a support case against eSupport), since it was affecting Widnchill schedule.

 

 

 

 

 

 

TomU
23-Emerald IV
(To:jbailey)

Seems to be working fine right now....

jbailey
17-Peridot
(To:TomU)

Yeah, it got fixed.  But no notifications

Dale_Rosema
23-Emerald III
(To:jbailey)

Maybe unannounced maintenance over the weekend?

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