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Regular error: service_died - Intralink crashes

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Newbie

Regular error: service_died - Intralink crashes

Hi folks

I'm hoping someone here can help us: for 4 days now PTC Tech support has tried and failed to solve this issue... Intralink 3.4 M040

On Monday our French Intralink server starting having trouble: the users noticed they couldn't checkin or update items. dbstart_ilink seemed to cure the problem. Then we saw this issue return on a regular basis. The log file (\ilink\osa\oraprod\network\log\listener.log) has these kind of messages since the problem (often at a regular interval of 20 minutes, though usually at random times, and without anyone logged on):

14-DEC-2007 11:26:11 * service_update * ilnk * 0
14-DEC-2007 11:27:38 * service_died * ilnk * 12537


Once the service has died, Intralink is unresponsive - and dbstart_ilink is the only way to solve it. I'll list the Tech support suggestions so far (halfway thru I escalated the call, but that had little effect):

  • TAN 112916 - network issues - none informed by IT
  • TAN 117722 - stacksize - didn't seem to make a difference
  • TPI 117869 - SQLNET authentication - already in place for years
  • Turn off AV software - service_died msg appeared even when On-access scan disabled
  • Prevent backup running - none was running
  • Tablespace report - seemed fine
  • Check firewall + port blocking... continue clutching at straws
A wider web search on service_died hasn't yet provided a solution, so your input would be welcome.

Regards
Edwin Muirhead

Also, here's an extractfromthe sqlnet.log file:

Fatal NI connect error 12638, connecting to:
(DESCRIPTION=(LOCAL=YES)(ADDRESS=(PROTOCOL=beq)))
VERSION INFORMATION:
TNS for 32-bit Windows: Version 9.2.0.7.0 - Production
Oracle Bequeath NT Protocol Adapter for 32-bit Windows: Version 9.2.0.7.0 - Production
Time: 12-DEC-2007 02:01:50
Tracing not turned on.
Tns error struct:
ns main err code: 12638
TNS-12638: Credential retrieval failed
ns secondary err code: 0
nt main err code: 0
nt secondary err code: 0
nt OS err code: 0

1 REPLY 1
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RE: Regular error: service_died - Intralink crashes

In the end I wiped and re-installed Intralink 3.4 from scratch - it seems to be fine so far... summary, etc @ http://cadmincouk.blogspot.com/



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