Server Error: Cannot retrieve family table neutral data

[sdell'amico]

I am using Windchill PDMLink Release 11.1 and Datecode with CPS M010-CPS06

We have problems as per subject: "Server Error: Cannot retrieve family table neutral data"
Windchill Diagnostic Tool (WinDU) was made.
the result is attached as reported
ERROR_CODE NUMBER OF ERRORS DETECTED
Mon 5/22/23 18:41:59: ------------ ------------------------
Mon 5/22/23 18:41:59: 20510 277

you are prompted to contact PTC Support directly

Here are the errors that I faced
Server Error: Cannot retrieve family table neutral data

Translated by the Community Moderation using Google Translate
-----------------------------------------------------------------------------------------------
Abbiamo problemi come da oggetto: "Server Error: Cannot retrieve family table neutral data"
è stato fatto tool di diagnostica di Windchill (WinDU) .
il risultato è allegato comenque riportato
ERROR_CODE NUMBER OF ERRORS DETECTED
Mon 5/22/23 18:41:59: ------------ ------------------------
Mon 5/22/23 18:41:59: 20510 277

viene richiesto di contattare direttamente supporto PTC

Here are the errors that I faced
Server Error: Cannot retrieve family table neutral data

[HelesicPetr]

Hi @sdell'amico 

Usually the error means that the family table is corrupted. It can case many things.

You can check following article CS390297 if it can help

Usually I advice to try to recreate the family table from backup and recheckin to the system.

PetrH

[BenLoosli]

I will open a help desk ticket whenever I run WinDU and get errors. The support team is very good at solving the issues.