Server error: Cannot retrieve family table neutral data

[vcolucci-2]

when I open the file .asm refers to an old project (inserted in the windchill system two years ago)

there is a conflict Server error: Cannot retrieve family table neutral data.

Please could you send me a solution to this problem?

[Marco_Tosin]

You can start researching a solution to your problem using the knowledge base of PTC support.

This is what comes out as a result using the error message you wrote

https://www.ptc.com/en/support/search/#q=%22Server%20error%3A%20Cannot%20retrieve%20family%20table%20neutral%20data%22

[vcolucci-2]

Thank you Marco

I'll try to follow your kind indication