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Looks like since the family table has not been verified you have the following situations:
When searching for the generic (2194810) you see the latest verified instances which was at rev 2.1 for instance 2194824. When searching for the instance (2194824) you see the latest revision/iteration of the instance along with the generic and family which are unverified. It appears as though the 2194824 was checked in and out multiple times without checking out the generic and verifying the family table. Review the history of both 219481 generic and 2194824, that may tell a story. If the generic and all instances are checked out, verified, and checked in you should see the correct data in Windchill. At least this is what logic tells me 🙂