Sync Time Delay for New File Adds?

[jimolson]

I just added a couple of dozen files (~100k bytes each) to Windchill using the "drag and drop to Windows File Explorer" method.

I can see these newly-added files in the File Explorer window that is enhanced by the Windchill add-in. 

However, I cannot see the newly-added files in the Windchill's "Navigator" HTML browser window.  Is there a significant sync delay (hours?) between these?

Refreshing the Navigator browser window doesn't make any difference. The files are still not visible after 2 hours.  My internet connection is solid.

[avillanueva]

Were they check in? See you checked out work table on your home page. No there should not be any delay.

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AVILLANUEVA@ARKA.ORG

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[jimolson · Accepted solution]

Thanks, avillanueva.  Our A/P person should be sending you $ for the help you're providing me.

The problem turns out to be more subtle than syncing.  All of the eCAD files I stored into WC last week were tagged with new file types created by my company's WC administrator.  For example, he created a SCH file type for my electrical schematics and BOM file type for my bills of materials. 

I asked him to create the new file types because WC has a bad habit of stripping Window's file extension .xxx from files rostered in the Windows File Explorer.  Instead the add-in enhanced Windows File Explorer has a column called |File Type| that effectively restores the missing file extents.

Apparently when you create new file types in WC the default setting for their viewability in Windchill Navigator is "no visibility".  I mistakenly interpreted this "no visibility" as a lack of syncing between Navigator and Windows File Explorer.  Admin guy is presently working in his admin menus to restore the visibility of these new file types in Navigator.