Unable to Create New Product in windchill pdmlink 13.0.1.0

[SW_369]

Hello Everyone,

I am currently using Windchill 13.0 and trying to create a new product and Library.

When I navigate to Recent Products -> View All, I don't see a "New Product" button, only an "Add to Favorites" option is available.

I've tried this with my administrator account. with no success. when login with as user account that I've added to the Product Creator group, it is working...

Can anyone help me with this issue? Any guidance would be greatly appreciated.

also tried with to change to Premium License and below Steps

1) Login to Windchill as Administrator > Organization > Select Organization> Creator> Above Tab Select Product Creators> Add user.

Thank you!

[HelesicPetr]

Hello @SW_369 

The user has to be assigned to an Organization

The user has to have an email 

The user has to be added to the Admin group.

Check all this points and if some of them are not true then you could solve the issue. 

PetrH

[mmeadows-3]

@HelesicPetr is right.  I Ran across the Organization issue last month.  Was using a generic "orgadmin" account defined in the corporate LDAP, mapped in a JNDI Adapter where the organization wasn't specified.  So orgadmin came thru as a Site level account and couldn't create contexts, regardless of manually assigned permissions, group/role membership, personal cabinets domain, etc.

[SW_369]

Dear 

HelesicPetr 

Thanks for your time!

I had provided all the necessary permissions to that user, still the issue remains same 

I am using windchill Basic License and the user is part of Administrator group+ Org Admin Group + also added user in org Creators + had Email also.

Same steps working for another user. it is working fine, and he can create product and library too.  but another user having the issue to create new product and library too.

I have no access to server logs, how I can find the error through UI only.

Is there any way please provide me the solution?

Thanks! 

= 

[HelesicPetr · Accepted solution]

Hi @SW_369 

You didn't mention if the Organization is assigned to the user.  

Check the user ACL rules by the Edit Access Control

Add the user to the table and check all ACLs...

Also show a debug mode by adding a parameter in an address ?jcaDebug=1

Windchill/app/#ptc1/comp/netmarkets.product.list?jcaDebug=1

Check the action menu and say what validator disable the action.

Also remove from cache can help on the specific user. 

Also check if the user is assigned to any profile that allow him to se the Create project button

if he is not part of any profile that shows the action create own profile and assign him to it.

It can be the case.

If you need to se the logs then go to the log file viewer

CS370530 - Log File Viewer in Windchill PLM

1. Go to the Site 

2. Open a Server Status

3. Open Monitoring Tools

4. Open Log File Viewer

5. Select wt.log dir check box

6. Search the log files (the file name pattern is case sensitive)

in your case it is MethodServer log not the BG one. 

PetrH

[SW_369]

Thanks, HelesicPetr, 

Admin forgot to provide organization to the user, just added organization to the user, and that's it, it is working now, thanks for your kind support and Valuable time! Hearty Thanks 

Thanks, and Regards 

Shree