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Unable to check out or check in parts

Unable to check out or check in parts

This evening, when several students tried to check out files from our Windchill server, the check out failed (and check in) and this error message came up in the Event Management console: "WTRuntimeException: ATTENTION:  Secured Action. You do not have the necessary authorization for this operation. Contact your administrator if you believe you have received this message in error. Nested exception is:
 (wt.access.accessResource/19) wt.access.NotAuthorizedException: ATTENTION:  Secured Action. You do not have the necessary authorization for this operation. Contact your administrator if you believe you have received this message in error"

 

Also, when I go to Open and Windchill Commonspace, nothing shows up in the folder; but when I access it from the Folder Browser, I can see all the files.

 

There have been no changes to the security settings, etc. by anyone on our team. Any idea what could be causing this and how to fix it?

16 REPLIES 16
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Re: Unable to check out or check in parts

Is the current state of the objects something that is not allowed to be modified?  For example, "Released" vs. "In Work"?  Can you attach screen shots?

Re: Unable to check out or check in parts

Everything is currently checked in, so we can't make modifications without checking the parts out (which isn't working). When we go into Open > Windchill Commonspace, there are no files, where usually there are all our team's parts, assemblies, etc.

 

Not sure what you're asking for screenshots of.... Here's the error that comes up in the Event Manager. Capture.JPG

Re: Unable to check out or check in parts

We're seeing the same thing for Team 2877, The LigerBots. All of the parts are "in work" - FIRST teams tend not to ever "release" parts :). As an additional datapoint, if I create a new part and then try to check it in, I get the same error.

Re: Unable to check out or check in parts

It sounds like someone changed some permissions.  This is the exact message we get when someone isn't allowed access to something (based on their permissions.)

Re: Unable to check out or check in parts

Is your context set correctly?  Does it make any difference if you try to check in to a different product (folder)?

Re: Unable to check out or check in parts

How do we see the context?  What should it be set to?

 

Re: Unable to check out or check in parts

I believe that for FIRST teams, there is typically only one context - the team itself. I have a couple of other contexts, and don't seem to have permissions to create parts in them - but I don't know if I ever did.

 

 

Re: Unable to check out or check in parts

I wish I could help more but I think you're going to need to contact your administrator.

Re: Unable to check out or check in parts

I am in team 4293 and we have the same problem. We have contacted the administrator and he has checked that we all have permissions. Also, with no changes it was working 24 hours ago.