This evening, when several students tried to check out files from our Windchill server, the check out failed (and check in) and this error message came up in the Event Management console: "WTRuntimeException: ATTENTION:
Also, when I go to Open and Windchill Commonspace, nothing shows up in the folder; but when I access it from the Folder Browser, I can see all the files.
There have been no changes to the security settings, etc. by anyone on our team. Any idea what could be causing this and how to fix it?
Is the current state of the objects something that is not allowed to be modified? For example, "Released" vs. "In Work"? Can you attach screen shots?
Everything is currently checked in, so we can't make modifications without checking the parts out (which isn't working). When we go into Open > Windchill Commonspace, there are no files, where usually there are all our team's parts, assemblies, etc.
Not sure what you're asking for screenshots of.... Here's the error that comes up in the Event Manager.
We're seeing the same thing for Team 2877, The LigerBots. All of the parts are "in work" - FIRST teams tend not to ever "release" parts :). As an additional datapoint, if I create a new part and then try to check it in, I get the same error.
It sounds like someone changed some permissions. This is the exact message we get when someone isn't allowed access to something (based on their permissions.)
Is your context set correctly? Does it make any difference if you try to check in to a different product (folder)?
I believe that for FIRST teams, there is typically only one context - the team itself. I have a couple of other contexts, and don't seem to have permissions to create parts in them - but I don't know if I ever did.
I am in team 4293 and we have the same problem. We have contacted the administrator and he has checked that we all have permissions. Also, with no changes it was working 24 hours ago.