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Unable to check out or check in parts

Re: Unable to check out or check in parts

Somebody changed something.  Just need to find out who.  Smiley Wink

Re: Unable to check out or check in parts

Are all of you having issues on FIRST teams?

I believe that is a PTC hosted instance of Windchill, not local, so there may be something going on with the servers that host the FIRST team Windchill data.

 

Re: Unable to check out or check in parts

Yes, we're all FRC teams using the Windchill server maintained by PTC. The machine itself is clearly running, we can see files and access non-CAD content (well, I can). However, we cannot add CAD content to a workspace, and if I try to add new users to Windchill, it only lets me add them as guests, not team members. It looks as if a permission file is inaccessible - maybe it was accidentally deleted or became corrupted in some other way.

Re: Unable to check out or check in parts

The server seems to be back up at this time. Thanks to everyone at PTC (and anyone else) who worked on this.

Re: Unable to check out or check in parts

Hello,

 

There was a problem with the server, that has been resolved now!

We are really sorry for this and we thank you all for letting us know about the problem!

 

If any team is still having issues, please let me know!

 

Thanks,

Alex

Re: Unable to check out or check in parts

@nrensing, always contact me directly when it comes to the FIRST Windchill Server. I just happened to stumble upon this thread today while looking for something else.

 

During or after the upgrade to Windchill 11.0, a new policy was added that was wreaking havoc on the system. If you created new items with new names, you would never experience the problem. If you tried to create something that already existed in the system, not just your project, it would be tagged as a duplicate and not allow check in. The primary blocker was importing known CAD items from AM or Vex.

 

I've asked PTC to notify me of their next planned upgrade so I can perform the user acceptance testing. I am sure importing a known, commonly used STEP file was not in their test plan.

Re: Unable to check out or check in parts

@ScottMorris Thanks, that wasn't the specific issue we had that triggered this thread - that was clearly a server issue, as we couldn't even open existing parts. But it explains some issues with imported parts we encountered earlier in the season even though we couldn't find the duplicates.

 

As a rule I encourage my students to import the STEP in a local ("No Server") session, clean up all the constraints and stray geometries, rename everything all the way down the tree with a unique prefix/suffix, save a backup to disk, and only then reconnect to Windchill and try to import it, preferably into an empty workspace.