Upgrade when a module is missing - PTC Windchill PLM Connector – Creo Package installer

[dnpermadhy-2]

Hi All,

As I using Upgrade Manager Windchill >> Upgrade when a module is missing

Failed in Verifying upgrade path step(see atachments)

Where I find or download  the installer PTC Windchill PLM Connector – Creo Package ? because in our Windchill 11.0 (source systems),its already installed.

Based on Upgrade Manager Guide>> the required products (modules) installed on the source system are also installed on the target system.

I can not find the link of this installer in PTC software downloads page.

Note : Upgrade form Windchill 11.0 to Windchill 12.1.

Any ideas or suggestion for this issues?

Thank you

Regards

==deddy==

[avillanueva · Accepted solution]

The target systems has to match which means you need to install that first.

PTC Windchill PLM Connector - Creo Packages Administrator's and User's Guide

Check again in the PSI for your target system at all the options. If its not listed as a software download, contact PTC since based on your licenses, it may be hidden from view. If that is in error, they should be able to correct it.

[mmeadows-3]

Does the company still use the module?  Sometimes the need for a module goes away and the company quits paying PTC for it.  Then PTC removes access to the software.  At least that used to be PTC's policy.  I suspect it still is given the last lines in the first article below.

It is possible to remove modules during upgrade.

https://www.ptc.com/en/support/article/CS210470

Don't install the unnecessary module(s) on the upgrade target.

Set the skippedAssemblyIds on the upgrade target.

Upgrade.

You can get the installed assembly IDs from the psi_iir.xml file or from the exported upgrade manager history from the database.

https://www.ptc.com/en/support/article/CS143604

UpgradeManager -exportdbhistory D:\dbHistory.xml

PTC doesn't test this upgrade configuration and you are on your own with respect to what it might break post-upgrade.  Ensure the business team tests everything after the first upgrade pass.  You can do this if a module was installed and never used.  However, if the module was used by the company, I would see about getting the temporary license from PTC to provide access to the software download for the upgrade.

[dnpermadhy-2]

Hallo,

Thanks so much @mmeadows-3 @avillanueva for your advices. We did to remove this unnecessary modul (PLM Connector) as your suggestions ("Set the skippedAssemblyIds")  so upgrade manager will be able  continue to running/verifying next journey.

Regards

==deddy==