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Hi @VS_10204809
What you described is linked to the missing ACL rules that users needs.
I would try to find what ACL are needed for Arbortext editor connection.
PetrH
Have you compared the two users with issues to other users w/o issues? Maybe they are setup in the wrong Org? Maybe they do not have the correct Profiles assigned? Since its WC11, assuming you are creating these user accounts in WC DS? Have you looked in the method server logs to see what types of errors are recorded when they attempt to access WC?
Except license profile, also check standard profile.
Append &jcaDebug to the end of url. which will help us identify the validator class that control the visibility of this action.
Enable wt.org logger to debug