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Is the user positive they entered the correct combination. Password is case sensative.
Are you using a corporate LDAP or a standalone Windchill LDAP?
If standalone, reset their password and have them try again.
Hello pplmoperations,
I'm Charles from PTC Technical Support in Europe, I will provide you assistance on this question.
Can you try the following:
Copy password to Windows clipboard and the login to Windchill using 'paste' for the password: guess it should work
Then try to complete workflow task using 'paste' again so to make sure the same password as above is being used.
What is the behavior then?
KR,
Charles.