WC 13 PSI fails - Installation is aborting-Winchill loader error with Method Server unable to start

[Pratik_More]

Version: Windchill 13.0

Use Case: Installation is failing with Windchill Loader failed.

Description:

Hello Experts,

Need your help /guidance on below issue .

I am installing the WC 13 with oracle RDS on Windows server 2019.

During installation PSI failed with " windchill Loader failed" and aborted the installation.  

After further investigation it seems the Server manager Ubale to start the Method server showing timeout error. 

below is the error stack from the Method server logs-

024-05-20 07:39:50,341 FATAL [main] wt.method.server  - MethodServerMain abort wt.services.ManagerException: Unable to start all managers.

Nested exception is: (wt.services.servicesResource/21) wt.services.ManagerException: Unable to start manager: "wt.workflow.work.WorkflowService" with implementation class: "wt.workflow.work.StandardWorkflowService"

Nested exception is: wt.services.ManagerException: wt.util.WTException: java.lang.NumberFormatException: Cannot parse null string

Nested exception is: java.lang.NumberFormatException: Cannot parse null string

Nested exception is: wt.util.WTException: java.lang.NumberFormatException: Cannot parse null string

Nested exception is: java.lang.NumberFormatException: Cannot parse null string

at java.base/java.lang.Long.parseLong(Long.java:674)

at java.base/java.lang.Long.parseLong(Long.java:836)

at wt.workflow.work.StandardWorkflowService.performCheckWTKeySeqNumberConsistency(StandardWorkflowService.java:5698)

at wt.workflow.work.StandardWorkflowService.performStartupProcess(StandardWorkflowService.java:5562)

at wt.services.StandardManager.startup(StandardManager.java:460)

at wt.services.ManagerImplementation.startup(ManagerImplementation.java:363)

at wt.services.DefaultStartupHandler.startup(DefaultStartupHandler.java:112)

at wt.services.StandardManagerService.performStartupProcess(StandardManagerService.java:168)

at wt.services.StandardManager.startup(StandardManager.java:460)

at wt.services.StandardServicesHandler.start(StandardServicesHandler.java:44)

at wt.method.MethodServerMain.run(MethodServerMain.java:589)

at wt.method.MethodServerMain.main(MethodServerMain.java:358)

2024-05-20 07:39:50,343 FATAL [main] wt.method.server.shutdown  - Stopping services...

2024-05-20 07:39:50,348 INFO  [main] wt.method.server.shutdown.services  - All managers shut down.

2024-05-20 07:39:50,349 FATAL [main] wt.method.server.shutdown  - MethodServer stopped

Below is error stack from the PSI installer log-

DEBUG 20-05-2024 07:16:03 - Starting Apache with: C:\Windows\system32\cmd.exe /C start "Apache C:\ptc\Windchill_13.0\HTTPServer" /MIN C:\Windows\system32\cmd.exe /C C:\ptc\Windchill_13.0\HTTPServer\bin\httpd.exe -f C:\ptc\Windchill_13.0\HTTPServer\conf\httpd.conf
DEBUG 20-05-2024 07:16:03 - Executing: C:\Windows\system32\cmd.exe /C start Apache C:\ptc\Windchill_13.0\HTTPServer /MIN C:\Windows\system32\cmd.exe /C C:\ptc\Windchill_13.0\HTTPServer\bin\httpd.exe -f C:\ptc\Windchill_13.0\HTTPServer\conf\httpd.conf
DEBUG 20-05-2024 07:16:04 - socket connect to localhost:80 completed with no error
DEBUG 20-05-2024 07:16:04 - Checking if web service is running...
DEBUG 20-05-2024 07:16:04 - checking URL connection to http://internalserver :80 ...
DEBUG 20-05-2024 07:16:04 - apache running at http://internalserve :80
DEBUG 20-05-2024 07:16:04 - Apache seems to be running.
INFO 20-05-2024 07:16:04 - Running loader command: C:\ptc\Windchill_13.0\Windchill\bin\windchill.exe --java=C:\Program Files\java\amazon-corretto-17.0.7.7.1-windows\jdk17.0.7_7\bin\java.exe --javaargs=-Dwt.load.installer.serverManagerTimeout=300 wt.load.WindchillLoader -All -Unattended -AbortOnError -IncludeDemo -Locale=en -User=wcadmin -Password=<redacted>
INFO 20-05-2024 07:23:52 - joining with std out thread
INFO 20-05-2024 07:23:52 - std out join complete.
INFO 20-05-2024 07:23:52 - joining with std error thread
INFO 20-05-2024 07:23:52 - std err join complete.
FATAL 20-05-2024 07:23:52 - Windchill loader exited with error status = 1
DEBUG 20-05-2024 07:23:52 - Installation is Aborting. The installation cannot continue.

It will be great help if any one guide me where i am going wrong. 

Thanks,

Pratik

[VladimirN]

You can read about this error in the following articles:

• "Failure during Windchill Loader step of PSI in Windchill PDMlink": https://www.ptc.com/en/support/article/CS81027 
• "PTC Solution Installer(PSI) log fails with error "Windchill Loader exited with error status = 1" in Windchill PDMLink": https://www.ptc.com/en/support/article/CS55421 

[vnamboodheri]

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