Community Tip - Did you get an answer that solved your problem? Please mark it as an Accepted Solution so others with the same problem can find the answer easily. X
Hi All,
Upon running WINDU i got a potential problem as "SeriesSortIdDiagnosticTask"
I had followed the steps in the case
https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS52067&source=Bloop
When Windchill server is fully up we execute the below command in Windchill Shell and ensure correct number of sort ids are repopulated. We use Windchill Site Administrator credentials when prompted to complete the execution of command.
windchill wt.series.SeriesSortValuePopulater
But thereafter there is no result. I had entered the command in Windchill and thereafter nothing got processed or executed. Within windchill shell it shows nothing (like the cursor goes to the next line but nothing is getting processed) and also there is no change in the method server log/background method server logs. So can anyone please let me know like what might have happened and why isn`t it executing anything ?
Thanks in advance.
Best Regards,
Aditya Achanta
Solved! Go to Solution.
Are you getting prompted to log in when you run the SeriesSortValuePopulater utility? If it is not popping that login window up then that is probably where it is hanging. What OS is Windchill running on? If running on Unix you may want to make sure that the display is set correctly so that the login window will appear.
If you are getting a login window make sure you are entering in the credentials for the site admin account.
Hi All,
If anyone is aware of it.
Kindly let me know about the same.
Thanks and Regards,
Aditya Achanta
Are you getting prompted to log in when you run the SeriesSortValuePopulater utility? If it is not popping that login window up then that is probably where it is hanging. What OS is Windchill running on? If running on Unix you may want to make sure that the display is set correctly so that the login window will appear.
If you are getting a login window make sure you are entering in the credentials for the site admin account.
Any idea how long it takes to execute approximately after enter of login details.?