WVS Publisher Failing for DWG files only

[Brn_The_Admin]

Version: Windchill 12.1

Use Case: Team members are trying to download PDF's from DWG files inside of Windchill.

Description:

Whenever a user in the Guest role tries to submit a publishing job for a dwg files default representation, the worker fails. Error Code in the job log - ERROR: Failed to generate PWS : 250 - Error in workspace sync.

These user's are members of other contexts .

[vnamboodheri]

Hello @Brn_The_Admin,

Thank you for your question. 

Your post appears has not yet received any response. Also, feel free to add any additional information you think might be relevant. 

1. Does the issue occur for users with roles other than Guest?
2. Are users able to publish DWG files successfully in other contexts?
3. Have you tried any troubleshooting steps or solutions from the PTC support articles or community forums?

You could also refer to this how to ask a good question on the PTC Community, to learn how you could add more context to your topics which can make it more clear and specific for the other community members.

And I am replying to raise awareness. Hopefully, another community member will be able to help.

Regards,

Vivek N
Community Moderation Team

 

[vnamboodheri]

Helllo @Brn_The_Admin, 

It looks like you have a response from a PTC Technical Support Engineer. If it helped to answer your question, please mark the reply as the Accepted Solution. 

Of course, if you have more to share on your issue, please let the Community know so other community members can continue to help you.

Thanks,
Vivek N.
Community Moderation Team.

[Gaurav_Kulkarni]

Hello @Brn_The_Admin ,
I also worked on a similar error. 
When checking the log files below, an error was observed in my case.

In BGMSWVS Log:

2025-03-26 18:41:10,575 ERROR [WVSPreprocessingPoolQueue.PoolQueueThread-754] wt.wvs.vcs.publish.preprocess.WindchillAccessibleCadConvert wcadmin - VCS::generatePortableWorkspace: uwgmpwsgenerator failed to generate PWS : /backup/plmdata/pubtemp/publish11880160584509461984.tmp/publish11880160584509461984tmp.pws

In Method Server Log:

2025-03-26 18:41:01,641 ERROR [ajp-nio-127.0.0.1-8010-exec-267] com.ptc.windchill.uwgm.proesrv.rrc.RequestResultProcessor windchilladmin@ticotractors.com - RequestResultProcessor.processContained :: Container is inaccessible for an object OR:wt.epm.EPMDocument:232865737 : wt.util.WTRuntimeException: (wt.access.accessResource/19) wt.access.NotAuthorizedException: ATTENTION: Secured Action. You do not have the necessary authorization for this operation. Contact your administrator if you believe you have received this message in error.

Based on these errors, the issue appears to be related to the Access Control List (ACL). Kindly check if the user has the required access provided.

You can also refer to the articles below for help.
https://www.ptc.com/en/support/article/CS131433
https://www.ptc.com/en/support/article/CS415254

[jlecoz]

Hello,

From a process standpoint the guest shouldn't have the ability to generate a viewable. You should have the same ussie for CAD parts and CAD assemblies

A Guest has only limited read-only rights within a context, and it is better to stick to this Windchill Out of the Box rule.

Creating a viewable can be seen as a modification as viewable are used as a reference it should be done under control.

Your PDF should be generated by another userbefore during a checkin or during a change process or a promotion process.

[HelesicPetr]

Hi @Brn_The_Admin 

Guest role is just for viewing the content. So a generating visualization is not allowed to the OOTB Guest role.

PetrH