What process do people use to grant access to Product areas?

[avillanueva]

Just polling to see what other companies do.  We are looking to create somewhere where uses can request access to Products and have that routed to a certain role within the product (like a Product Manager). Sharepoint has a feature that if you are denied access, there is a button to email the owner and request access. Something similar to that or a process where by you can request access for multiple people (list).  Our posture is to grant access only on a need to know basis.  Does your company have this rolled into PDMLink or have you created an outside process to manage requests?

[DarrenStorey · Accepted solution]

For inspiration....

We let nominated members of each team control who joins which roles.

My colleague created a nice customization whereby you click a button on quick links

This gives you a list of products (that you are allowed to know exist)

After selecting a product you get a list of roles on that particular product team (that you are allowed to request to be added to....ie no product manager)

Afterwards a workflow is triggered sending an approval task to the members of the dedicated "Team Admin" role on the affected product.

If/when approved, the requester is programmatically added to the requested roles.

Not had to lift a finger since... but this is not exactly OOTB

Before that we managed it through IT helpdesk calls, but very often the requests were ambiguous and required a follow up call.

It was almost impossible to get timely approval from existing team members so team changes were happening without engagement/involvement from stakeholders.

This method also ensures the requester is already an authenticated user, as setting up an account is another process.

[avillanueva]

Would you be interesting in sharing the code for this?  Nailed my requirements exactly.

[DarrenStorey]

Open to information trading