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Windchill 10.2 sidebar folder names incorrect

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Newbie

Windchill 10.2 sidebar folder names incorrect

This is a strange problem that has been happening regularly to my windchill pages. When navigating folders within windchill, the side bar will sometimes start displaying the wrong folder links. I have attached a screen shot of an example. I cannot find any pattern to it and it is very annoying. The side bar will display folders that are NOT within the selected folder tree in place of of the folders that should be there. When the links are clicked on it brings you to the labeled folder.

In the first screen shot attached you can see the folders "Assemblies" & "Banjos and Banjo heads" have been replaced by two completely different folders. When I expand those folders they display the contents of the folders that they replaced but they are filled with incorrect folders as well (pic 2 highlighted). When you CLICK on the incorrect folder it will open the folder is is named as.

None of this happens when navigating through the main center window, only the side bar. I would be more than happy to answer any questions to clarify.

Is this a bug? Some strange setting that needs to be changed? Can anyone help me out here?

EDIT: Refreshing the page seems to sort it out but why is it happening in the first place? Im guessing software bug

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5 REPLIES 5
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Re: Windchill 10.2 sidebar folder names incorrect

Seems like some sort of weird client-caching issue.

What version of IE are you running?

Does this happen in other browsers, such as Chrome or Firefox, as well?

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Re: Windchill 10.2 sidebar folder names incorrect

Im running IE 10 version 10.0.9200.16921

Ill check with other browsers and report back

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Re: Windchill 10.2 sidebar folder names incorrect

just checked other browsers. It seems that Firefox 30.0 has the same issue but Chrome Version 35.0.1916.153 is working correctly.

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Re: Windchill 10.2 sidebar folder names incorrect

Hey Chris,

Does the issue persist after clearing your caches?

Thanks,

Jarrett

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Re: Windchill 10.2 sidebar folder names incorrect

Try disabling any third party add-ons in the browser. Then restart and see if the issue still occurs.

If you log into Windchill from another machine, are you able to recreate the issue on that machine as well? Are other users seeing this issue, too?

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