Windchill 10 wont create thumbnail

[AnjaBojanovic]

Hi to all,

I have a problem with Windchill 10.0-it wont create thumbnail neither viewable. I have configured PROE worker and it is working. When I click on part it is saying: Sent to publisher , Select WVS Job Monitor for job status. WVS Job Monitor displays that job status is ready, not succesfull.! After 600 seconds I get that the job have failed.

The error that I get is- Helper: Timed out waiting for progress message from worker.

I have configured PROE worker for, 15,30,90 and even 120 seconds and nothing is working.

Do you have any idea what is the problem?

Thank you!

[RajasekaranPala · Accepted solution]

I hope you are having the right Proe version. (For windchill 10 - Wildfire 4.0 M190 or higher)

http://www.ptc.com/WCMS/files/67180/en/Creo_Data_Management_Compatibility_Roadmap_5_9_2011.pdf

Also, the file transfer configuration (mapping folder etc) is configured properly.

[JarrettOberg]

Hi Anja,

Were you able to check if the suggestions from Rajasekaran were able to resolve this issue for you.

If so could you mark the reply as Correct Answer so that it could assist others.

Thank you,

Jarrett