Windchill Logs

[RT_11397061]

Hello,
For a beginner with Windchill Administration, kindly help me with below questions.

Can someone help me with purpose of the different types of Windchill logs as mentioned below?
For troubleshooting which logs are most useful?

1. Access logs
2. error logs,
3. Ssl request
4. MethodServer logs
5. ServerManager logs
6. Background Method server logs.

[rhart]

You can upload the log files to PTCs on-demand log file scanner, it will find any issues, rank them by priority and then suggest articles which will help you understand the cause and resolution. 1,2,3 are useful for apache authentication, 4 and 5 are useful for Windchill.

You can also scan the system health tables which will help tune performance after running the Windchill config assistant.

[RT_11397061]

Hello,
Thank you for the explanation.

[avillanueva · Accepted solution]

The first 3 are from Apache or your webserver. These will show you requests, errors or if you are using ssl, ssl requests. The next 3 are Windchill logs. All user interactions are in the method server logs. If they see an error or do a transaction, it will be logged there. The background methodserver handles workflows, publishing and all queue related tasks. Those messages can be found there. The most useful ones are 4 and 5 but there is a search feature to help you find across all of them where some event might have been logged. Keep in mind, you can have multiple MS logs running so search helps ID which one handled transaction.

[RT_11397061]

Hello,
Thank you for differentiating the logs between Apache and Windchill. Now I have clear understanding of the purpose of each type of logs.