Windchill PDMLink 11.0 M020 doesn't support CREO 4.0 M030?

[CHASEONHO]

Hi i'm SeonHo

i installed Windchill 11.0 M020

and CPS 01

i can't connect windchill at CREO 4.0 M030

that software & Hardware Matrix show support platform

i installed PDMLink and CSP, Creo View adapter

if i didn't installed plm connector then CREO 4.0 didn't connect?

but CREO 3.0 work!

thanks

[SteveShaw]

SeonHo,

The compatibility matrix is correct and the combination that you are trying to work with should be supported.  I would suggest that you contact PTC technical support to troubleshoot your connectivity issue.

[CHASEONHO]

It seems to be an issue caused by attempting to connect to 4.0 without clearing the cache with CREO 3.0 connected. Thank you.

As an added , I would like to ask you a little bit about the N, S, C, and R in the matrix
I do not speak English and I interpret it through Googletranslator
When I understand C and R, R is supported, but I am in the process of being integrated, and C means that all versions can be supported in the future. right?

[SteveShaw · Accepted solution]

The S,R,C designations indicate that we support the Windchill and Creo combination.  Where the R and C designation indicate a higher level of certification testing by PTC, where R indicates the combination which has been tested to the highest degree.