Windchill PDMLink 11.1 M010 to M020 - Install Maintenance Release option is grayed out

[MattPat]

Hello,

one of our clients wants to update from Windchill PDMLink 11.1 M010 to M020 because they want to start using Creo 8. 

When they run PSI Solution Installer 11.1 M020, the Install Maintenance Release option is grayed out. 

What files they should download from PTC Software Download to be able to install M020 on M010 CPS08?

[HelesicPetr]

Hi @MattPat 

It happens always if you try to install a CPS with different windows account then the original Windchill has been installed.

So you need to search for psi_iir_index.xml in the C:\Users\<ACCOUNTUSER>\AppData\Roaming\PTC\Windchill

If the file is missing a PSI installer do not know the actual installation.

Also you can recreate the file. 

File is XML

<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE InstallInstances [
  <!ELEMENT InstallInstances (Instance*)>
  <!ELEMENT Instance EMPTY>
  <!ATTLIST Instance id CDATA #REQUIRED>
  <!ATTLIST Instance location CDATA #REQUIRED>
]>

<InstallInstances>
  <!--Registries are located in '[location]\installer\instreg\[id]'-->
  <Instance location="D:\Windchill_11.1\PSI" id="ii7516893e.16faed2c436.-8000"/>
</InstallInstances>

You just need to go to installed PSI folder where you can find the ID 

The ID is in PTCSolnInstaller-installer.properties file (example D:\Windchill_11.1\PSI\installer)

WC_PROMPTED.PSI.SELECTED_UPDATE_INSTANCE= 

in my case> WC_PROMPTED.PSI.SELECTED_UPDATE_INSTANCE=ii-26f8cb9f.16faeed5930.-8000

Hope this can help

PetrH

[BenLoosli]

I would hope you can convince your client to go to Windchill 12 as Windchill 11.1 is out of support as of January 2022.

[MattPat · Accepted solution]

The solution was to download Critical Patch Set Boundle for M020 and run PSI installer from this zip. Install Maintenance Release option was available now.