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Normally that behavior occurs when a user does not have the correct licenses assigned or their user profile has not been updated after a license change. Please ask your administrator to check your license assignment and do a 'remove from cache' command on your user account from the participant administration table.
Hello SM_12953650,
It looks like you have a response from a community champion. If it helped you solve your question please mark the reply as the Accepted Solution.
Of course, if you have more to share on your issue, please let the Community know so other community members can continue to help you.
Thanks,
Vivek N.
Community Moderation Team.