Windchill Visualization is Unstable

[Aden]

WT Part has 3D CAD normally.

But sometimes Detail and Structure Tab's visualization doesn't work properly.

There is a continuous loading phenomenon.

1`. Detail Tab's Visualization

2. Structure Tab's Visualization

Someone see this phenomenon Or how to fix this?

[Pascal_Brunet]

Hello @Aden ,

I found following documentation about Visualization tab: 

https://support.ptc.com/help/wnc/r12.1.1.0/en/index.html#page/Windchill_Help_Center/prodstructure/PMVisualizationTab.html

https://www.ptc.com/en/support/article/CS248643 

Do you use Edge browser ? latest version ?

Is your Part a big assembly with lots of components ? do you have 3D representation of each component ? 

Do you have same behaviour with CAD Document linked to your Part ?

BR,

Pascal

[Aden]

Hello, Pascal 

it doesn't work the structure tab's refresh button.

And we use Windchill 12.1.0.0+ and Chrome(latest version), Edge. 

After more research, I think the problem occurs in the latest versions of Chrome and Edge.

Is your Part a big assembly with lots of components ?  A: No. when i see the only part, it doesn't works.

do you have 3D representation of each component ?  A: Yes, I have.

Do you have same behaviour with CAD Document linked to your Part ? A: Yes, the parts are linked normally

Thank u for replying my question, Pascal

HJ

[VishwasAnantwar · Accepted solution]

HI,

If this is a recently seen issue it could be related to https://www.ptc.com/en/support/article/CS000384616

If the above is not the issue you may need to investigate per https://www.ptc.com/en/support/article/cs265116 

Vishwas

[Aden]

Hello Vishwas

I saw your answer and I think browser's  latest version makes problems. 

So, I will downgrade my browser or using other browser.

Thank u for replying my question, Vishwas

HJ