Windchill startup issue

[paj1]

I am using Windchill PDMLink Release 11.2 and Datecode with CPS 11.2.1.8

Users unable to perform any operation in windchill. Search, create objects etc. Error in MS is tandardRequestDispatcher.dispatchRequest :: Runtime failure(s)
java.lang.NullPointerException
at wt.access.AccessSelector.getQuerySpec(AccessSelector.java:346)
.
Also if we stop a MS process, it is unable to come up with error
NullPointerException

[HelesicPetr]

Hi @paj1

can you provide full error from log? with the rows around?  

If you search for the error on the PTC knowlage base you could have found following article with your error

CS381889 - Post upgrade unable to start the Windchill PDMLink 12.1

PetrH

[paj1]

Hi @HelesicPetr ,

Error is MS logs is.

java.lang.NullPointerException
at wt.access.AccessSelector.getQuerySpec(AccessSelector.java:346)
at wt.access.AccessSelector.getQuerySpec(AccessSelector.java:312)
at wt.access.StandardAccessControlManager.getPolicyAcl(StandardAccessControlManager.java:2342)
at wt.access.StandardAccessControlManager.getPolicyAcl(StandardAccessControlManager.java:4270)
at wt.access.StandardAccessControlManager._hasAccess(StandardAccessControlManager.java:10719)
at wt.access.StandardAccessControlManager.checkAccess(StandardAccessControlManager.java:7980)
at wt.access.StandardAccessControlManager.checkAccess(StandardAccessControlManager.java:416)
at sun.reflect.GeneratedMethodAccessor51.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)


Also MS startup fails with error: 
[NmActionService.initXml] com.ptc.netmarkets.util.misc.StandardNmActionService.xmlInit - Started InitializeXML With stax Parsing
FATAL [main] wt.method.server - MethodServerMain abort
wt.util.WTRuntimeException: java.lang.NullPointerException; nested exception is:
java.lang.NullPointerException
at wt.access.AccessSelector.getQuerySpec(AccessSelector.java:346)
at wt.access.AccessSelector.getQuerySpec(AccessSelector.java:312)
at wt.access.StandardAccessControlManager.getPolicyAcl(StandardAccessControlManager.java:2342)
at wt.access.StandardAccessControlManager.getPolicyAcl(StandardAccessControlManager.java:4270)
at wt.access.StandardAccessControlManager._hasAccess(StandardAccessControlManager.java:10719)
at wt.access.StandardAccessControlManager.hasAccess(StandardAccessControlManager.java:536)
at sun.reflect.GeneratedMethodAccessor34.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)

[HelesicPetr]

Hi @paj1 

Check if you have any customization actions in customAction.xml or customActionModel.xml

It seems that the the "com.ptc.netmarkets.util.misc.StandardNmActionService.xml" can not read some xml definition for Actions. There could be some xml parsing trouble, 

Try to check the xmls if they are correct. 

PetrH

[paj1 · Accepted solution]

Actions.xml files are fine. A clean restart of the application worked and application is now up and running.

However we still dont know the RCA.
Any idea what would have caused this temporary issue?

[HelesicPetr]

@paj1 

Sometimes it happens. There can be some trouble with memory or temporary issue 

If the restart solve the issue, there is no way how to get that info if it does not happen again. 

PetrH

[paj1]

Thanks.