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Community Tip - Need help navigating or using the PTC Community? Contact the community team. X

Windchill

10290
2-Guest

Windchill

I am the CAD captain for my FIRST robotics team and we have used Windchill for 2 years without problems. Now our Windchill server says it is offline and I don't know how to get it back online. This started happening in September.

3 REPLIES 3
bkontham
11-Garnet
(To:10290)

Do you see any errors in Windchill logs? You will find the issues related to Windchill Start in ServerManager and MethodServer log located at <Windchill_Installation_Home>\logs

BenLoosli
23-Emerald II
(To:10290)

Are all FIRST Windchill installs on AWS remote servers?

Started in September but just asking for help?

 

Contact the PTC FIRST team administrators to see is they can help you. From my understanding the FIRST Windchill servers are administered by PTC.

 

ScottMorris
17-Peridot
(To:10290)

The PTC FIRST Windchill server is available at https://academic.ptc.com/Windchill

The server is administered by PTC and located in their datacenter. The server does go offline periodically for maintenance and updates, but usually note more than a day or two and typically over a weekend.

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