Worker Agent does not create thumbnail for .prt .asm. .dwg

[MattPat]

Like in the title, the worker agent on our machine does not create thumbnails for files with extension .prt .asm .dwg so we can't see it. All other files work fine and the worker can process the jobs. 

Is it a problem that the worker is configured with creo parametric 4.0 but designers used 8.0 on their local machines? 

[BenLoosli · Accepted solution]

Creo 4 cannot open a Creo 8 file. The publishing logs should indicate that the file was incompatible and would not open.

You will need to reconfigure your CAD worker to utilize Creo 8 and possible that will also require a newer version of the Creo View Adapter.

[MikeLockwood]

Agree w/Ben.

In general, it's a good idea to upgrade Creo on the worker prior to any user being upgraded.

[HelesicPetr]

Hi @MattPat as others mentioned,

The worker has to be configured to same version or higher version of Creo then users use.

Always if Creo upgrade is planned you need to think about worker machine always:D.

PetrH