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Worker Agent doesn't start - process has exited unexpectedly.

MattPat
12-Amethyst

Worker Agent doesn't start - process has exited unexpectedly.

Hi,

I have some problems with PROE worker. In helper file I've got this:

 

 

Spoiler
Logging level set to 0x001 from command argument.
[2019-12-19 15:00:03] timestamps added to logging from command argument.
[2019-12-19 15:00:03] workerhelper - Version : Creo 4.0 - F000 (14.0.0.25) i486_nt
[2019-12-19 15:00:03] Increasing initial timeout to 180 seconds from command line to accomodate helper startup sleep time.
[2019-12-19 15:00:03] Connecting to server "XYZ.com" on port 5600
[2019-12-19 15:00:03] Connection established
[2019-12-19 15:00:04] Worker Cache Cleared
[2019-12-19 15:00:04] Started worker
[2019-12-19 15:00:12] Worker process 7824 has exited unexpectedly. Shutting down helper.
[2019-12-19 15:00:12] Worker helper shutting down.
[2019-12-19 15:00:12] WorkerHelper completed, exiting.

I have define correct host name in agent file and set whitelist prefix in site.xconf and wvs.properties. When I click the green flag status is still OFF and helper shows always "Worker process 7824 has exited unexpectedly. Shutting down helper.". 

Thanks for help

 

4 REPLIES 4
BenLoosli
23-Emerald II
(To:MattPat)

Is your proeworker running on the publishing machine?

I have to manually start proeworker every day.

Once it is started, I can use Worker Agent to start Creo on the publishing machine.

 

Proeworker used to start automatically but ever since I went to CreoView Adapters 4.0 (now on 4.1) it has not and no one knows why.

MattPat
12-Amethyst
(To:BenLoosli)

I have created it on the same server as windchill and creo. It doesn't start at all. 

Hi, how did you resolve this if you don't mind me asking? I seem to have the same problem.

Article - "Windchill PDMLink: Worker Status is shown as "Fails to Start" in Worker Agent Administration, Worker Agent log contains the error "java.net.ConnectException: Connection refused: connect"": https://www.ptc.com/en/support/article/CS116543

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