account problem

[LM_8322682]

I am using Windchill PDMLink Release 12.0 and Datecode with CPS 12.0.0.0

Problem description: The registered account cannot be upgraded.

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I am using Windchill PDMLink Release 12.0 and Datecode with CPS 12.0.0.0

问题描述：注册的账号linwei_zhang@sgssemi.com无法升级。

[avillanueva]

Can you provide more information? This does not sound like a Windchill message but rather a PTC customer support account message. Please confirm.

[cgautier]

Hello LM_8322682,

I'm Charles from PTC Technical Support in Europe, I will provide you assistance on this question:

is it possible to provide further details/information e.g. log file / screenshot / video ?

Kind Regards,

Charles Gautier.